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TECHNICAL SUPPORT
system help
system setup
GENERAL
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for system setup and download information.
Making the most of your walking lifestyle
Using the DashTrak screens and options
Ensuring an accurate step count
Ensure you don't let your battery go dead
Using your DashTrak while traveling
Helpful information if your skin is sensitive to certain metals
Connecting your DashTrak™ to your Windows® Computer
Safely Remove (Disconnect) your DashTrak™
Troubleshooting
I want to learn more about the numbers on my personal dashboard, both what they represent and how they are computed.
I need help attaching the tether to the DashTrak.
My step-count accuracy is poor.
My calorie computation seems low.
I put the heart monitor on and it didn't do anything.
My event MPR or heart rate info seemed different on the DashTrak from the data that was uploaded.
My DashTrak shows or uploads heart rate information when I'm not wearing a heart monitor.
Every time I plug in the device a folder pops up with a README.TXT file. How do I get rid of that?
I received an error message on upload.
My battery was not recharged in time, and the unit lost all power.
My device was charged but I opened it and saw a message saying "POWER WAS LOST".
My DashTrak unit has a blinking logo or the display is frozen and does not respond to buttons or steps.
The website looks strange in my browser. Why?
I was logged off automatically from my subscription account. Why does this happen?
I get an "unsupported browser" message when I try to upload or set my DashTrak settings.
I get a message when I access the site that I need "cookies" enabled. What are cookies? How does the site use them?
I tried to subscribe or login to the WalkStyles website, and I received a screen saying that I need to have JavaScript enabled. What is JavaScript and why do I need it?
Warnings and Alerts
DashTrak
LOW BATTERY ALERT
VERY LOW BATTERY ALERT
LOW MEMORY ALERT
POWER WAS LOST
Subscription Upload
** ALERT ** Your DashTrak device is set to the factory default settings -- you must first set the internal clock and personal settings using the DashTrak settings page in order to upload your data correctly in the future.
** WARNING ** The identifier on this device does not correspond to John Doe -- are you sure this is the correct device that you want to use to upload your DashTrak data?
** WARNING ** Your DashTrak's date was invalid and therefore some or all of your data may not have uploaded as expected. Your DashTrak internal clock has been updated in order to prevent this error from happening again in the future.
** WARNING ** An error occurred during the upload process. Some of your DashTrak data may not have uploaded correctly.
Problem communicating with WalkStyles.com upload servers -- Please try again later.
WS-WEB01
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